Privacy Policy

Introduction

Fairfax Flooring Mansfield ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website (www.fairfaxflooringmansfield.co.uk) or interact with our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Data Controller

The data controller responsible for your personal data is:

Fairfax Flooring Mansfield, Unit 1, i2 Centre, Mansfield NG18 5BF, United Kingdom

Email: fairfax7@btinternet.com Phone: 07517 260 962

For data protection enquiries, please contact us via our Contact page.

What Personal Data We Collect

Information You Provide Directly

Name, email address, phone number, and any message you submit via our contact or enquiry forms
Details about your flooring requirements submitted as part of an enquiry, such as room sizes or the type of flooring you are considering
Any additional information you include in form messages

Information Collected Automatically

IP address (anonymised where possible)
Browser type and version, device type, operating system
Pages visited, time spent on pages, referring website
Cookie preferences and consent records

Information From Third-Party Sources

Google Reviews (publicly available business reviews displayed on our website)

How We Use Your Data

We use your personal data for the following purposes:

Responding to enquiries and quote requests (Lawful basis: Legitimate interest / Consent)
Providing information about our carpets, laminate and vinyl flooring, and our measuring and fitting services (Lawful basis: Pre-contractual measures)
Sending emails and making calls related to your enquiry or project (Lawful basis: Legitimate interest)
Website analytics to understand visitor behaviour and improve our site (Lawful basis: Consent via cookie banner)
Protecting our website against spam and abuse via reCAPTCHA (Lawful basis: Legitimate interest)
Complying with legal obligations (Lawful basis: Legal obligation)

We will never sell your personal data to third parties.

Cookies

Our website uses cookies to function properly and to analyse how visitors use the site. When you first visit, you will see a cookie consent banner where you can choose which types of cookies to allow.

Necessary Cookies

Required for the website to function. These cannot be disabled. They include session management and security cookies.

Analytics Cookies

Help us understand how visitors use our website by collecting anonymous usage data. We use Google Tag Manager. Analytics cookies are only set once you give consent.

Marketing Cookies

Used to track visitors across websites for advertising purposes. These are only set once you give consent.

Functional Cookies

Enable enhanced features such as embedded videos and personalised content. These are only set once you give consent.

You can change your cookie preferences at any time by clicking the cookie settings button on our website. Until you accept the relevant cookies, our tags run in a restricted mode that stores nothing on your device.

Third-Party Services

We use the following third-party services that may process your data:

Vercel (San Francisco, US) - website hosting and delivery. Processes IP address and request logs. Privacy policy: vercel.com/legal/privacy-policy
Amazon CloudFront (AWS) - content delivery network used to serve images and media files. Processes IP address and request logs. Privacy policy: aws.amazon.com/privacy
Google Tag Manager - tag management, used for analytics with your consent. Processes browsing behaviour. Privacy policy: policies.google.com/privacy
Google reCAPTCHA - spam and bot protection on forms. Processes IP address and browser behaviour. Privacy policy: policies.google.com/privacy
Google Reviews / Google Places - display of publicly available business reviews. Privacy policy: policies.google.com/privacy

Website Development and Management

This website is developed and managed by Web & Roll on behalf of Fairfax Flooring Mansfield. Web & Roll may access personal data solely for the purposes of website maintenance, security and technical support. They do not use your data for any other purpose.

International Data Transfers

Some of our third-party service providers (Vercel, AWS, Google) process data outside the United Kingdom. Where data is transferred internationally, it is protected by:

Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
The service provider's participation in recognised data protection frameworks
The UK's adequacy decisions for relevant countries

Data Retention

We retain personal data only for as long as necessary:

Quote requests and contact form submissions - 2 years from submission
Cookie consent records - 12 months, after which consent is re-requested
Analytics data - as per Google Analytics retention settings (default 14 months)
Server and access logs - 30 days (managed by Vercel)

Your Rights

Under UK GDPR, you have the following rights:

Right of access - request a copy of the personal data we hold about you
Right to rectification - request correction of inaccurate or incomplete data
Right to erasure - request deletion of your personal data, where there is no compelling reason to continue processing
Right to restrict processing - request that we limit how we use your data
Right to data portability - request your data in a structured, machine-readable format
Right to object - object to processing based on legitimate interests
Right to withdraw consent - withdraw consent at any time, for example via the cookie settings button or by contacting us

To exercise any of these rights, please contact us at fairfax7@btinternet.com or via our Contact page. We will respond within one month of receiving your request.

Data Security

We take the security of your personal data seriously. Our website uses encrypted connections (HTTPS/TLS) and access controls are in place to limit who can access personal data. We regularly review our technical and organisational security measures.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last reviewed" date. We encourage you to review this policy periodically.

Last reviewed: October 2026

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: ico.org.uk Helpline: 0303 123 1113